Refund and Returns Policy for Ashbridge Line Ltd

At Ashbridge Line Ltd, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below:

1. Returns

  • Eligibility for Returns:
    • Items must be returned within 30 days of the purchase date.
    • Items must be unused, in their original condition, and in the original packaging.
    • Proof of purchase or receipt is required.
  • Non-Returnable Items:
    • Perishable goods (e.g., food, flowers).
    • Intimate or sanitary goods (e.g., undergarments).
    • Gift cards and downloadable software products.
  • Process for Returns:
    • Contact us at [insert email address] or call 0151 601 3098 to initiate the return.
    • Once approved, send the item to:
      Ashbridge Line Ltd
      67a, Compton Road, Wolverhampton, West Midlands, WV3 9QZ.

2. Refunds

  • Eligibility for Refunds:
    • Refunds will be processed after we receive and inspect the returned item.
    • If approved, the refund will be issued to your original payment method within 7-10 business days.
  • Partial Refunds:
    • Items not in their original condition or with missing parts may qualify for partial refunds.
  • Non-Refundable Situations:
    • Returned items received after the 30-day return period.
    • Items damaged due to misuse or mishandling.

3. Exchanges

  • If you received a defective or damaged item, please contact us for an exchange. Exchanges are subject to product availability.

4. Shipping Costs

  • Return Shipping:
    Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
  • Refund of Shipping Costs:
    Original shipping costs are non-refundable unless the return is due to an error on our part.

5. Contact Information

For questions or concerns about our Refund and Returns Policy, please contact us:

  • Phone: 0151 601 3098
  • Address: 67a, Compton Road, Wolverhampton, West Midlands, WV3 9QZ
  • Email: support@ashbridgeline.com

We are committed to ensuring a seamless experience for our customers. Thank you for shopping with Ashbridge Line Ltd.